FAQ's
At Mayflower, we want to help you as much as we can. Below is a list of questions that we hope will help you along your journey.
General Services
What types of clients do you work with?
We support individuals, sole traders, limited companies, landlords, and growing SMEs across a wide range of sectors—from trades to e-commerce to professional services. Whether you’re just starting out or scaling fast, we can help.
Do you only work with local clients?
Not at all. While we’re based in Bedfordshire and serve Hertfordshire, Buckinghamshire and Essex, we work with clients all over the UK thanks to our cloud-based systems and flexible communication.
Do you offer one-off services or ongoing support?
Both. We can provide one-time services like tax returns or our 360 Review, or we can be your long-term accountancy partner with fixed-fee monthly support.
Fees & Pricing
How do your fees work?
We operate on a fixed-fee basis—so you’ll know exactly what you’re paying and what’s included. No hourly billing, no hidden charges, and no surprise invoices.
Is the initial consultation free?
Yes. Our discovery call is completely free and without obligation. It’s a chance for you to get a feel for how we work—and for us to understand your needs.
Tech & Online Accounting
Do I need to use cloud accounting software?
We highly recommend it! Cloud software like Xero or QuickBooks gives you real-time visibility and simplifies everything from bookkeeping to VAT. We’ll help you choose the right one and set it up for you.
Can you train me or my team on using Xero/QuickBooks/Dext?
Absolutely. We don’t just install the tech—we make sure you’re confident using it, with full training and ongoing support.
Tax & Compliance
Can you help with Making Tax Digital for Income Tax?
Yes. We’re fully MTD-ready and can guide you through everything you need to comply with the upcoming rules, including digital recordkeeping, quarterly submissions and software setup.
What taxes do you deal with?
We can handle all UK taxes—income tax, corporation tax, VAT, payroll, capital gains, and inheritance tax—with proactive advice to help minimise what you owe.
Working Together & Switching
I'm not happy with my current accountant—can you help me switch?
Yes, and we’ll make it easy. We’ll handle the professional handover and ensure a smooth transition, with no downtime for your business.
Will I get a dedicated contact person?
Yes. You’ll have a named accountant who gets to know you and your business—and who you can speak to directly when you need them.
Communication & Support
How often will I hear from you?
As often as you need us. We can check in monthly, quarterly, or as agreed. And if something urgent comes up, we’re just a call or message away.
How quickly do you respond to queries?
We aim to respond to all client emails or messages within one working day—often much faster.
Let’s Make Finance Feel Easier
Mayflower are ready when you are. Book a free discovery call and see how we can help you grow—with confidence and peace of mind.